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RETURN POLICY

30-Day Returns & Quality Guarantee

We want you to shop with confidence. Whether you changed your mind or received a defective item, we're here to help.

Non-Quality Returns

If you're not satisfied with your purchase, the item doesn't fit, or you simply changed your mind, you may request a return within30 days of delivery.
Items must be unworn, unwashed, in original condition with tags attached, and returned in the original packaging.
Bulk Sale orders, Final Sale products, and incomplete bundles or packs are not eligible for return.

Manufacturing Defects

If your item has a manufacturing defect, please contact us within 30 days of delivery.
Claims made after 30 days, or for damage caused by improper use, accidents, normal wear and tear, or incorrect washing, are not covered.

Additional Information

We reserve the right to reject requests that do not meet the above conditions and to make the final assessment of all return requests and product conditions.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.

Can I exchange my product?

- We currently do not offer direct exchanges. Please return your item and place a new order for the item you need.

What items cannot be returned?

Items cannot be returned if they are:
· Final Sale products
· Bulk Sale products
· Worn, washed, damaged, or missing original tags/packaging
· Returned after 30 days of delivery

I received a damaged, defective, or incorrect item. What should I do?

- Please contact our Customer Care Team at: [email protected] with your order number and photos of the issue. We will assist you as soon as possible.

How can I check my refund status?

- Once your return is processed, your refund will be issued to the original payment method. Please check with your payment provider for the refund status.

I received the wrong size. Can I exchange it?

- We do not offer direct exchanges. Please return your item and place a new order for the correct size.

Non-Quality Returns

If you're not satisfied with your purchase, the item doesn't fit, or you simply changed your mind, you may request a return within30 days of delivery.
Items must be unworn, unwashed, in original condition with tags attached, and returned in the original packaging.
Bulk Sale orders, Final Sale products, and incomplete bundles or packs are not eligible for return.

Manufacturing Defects

If your item has a manufacturing defect, please contact us within 30 days of delivery.
Claims made after 30 days, or for damage caused by improper use, accidents, normal wear and tear, or incorrect washing, are not covered.

Additional Information

We reserve the right to reject requests that do not meet the above conditions and to make the final assessment of all return requests and product conditions.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.

Return Process

Need to return an item? Follow these steps:

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1. Contact Us

Email our Customer Care Team at: [email protected]
Please include:
· Order number
· Item(s) you would like to return
· Reason for return

2. Get Return Instructions

Our team will provide the return address and instructions within 2 business days.
Please follow the instructions provided to ensure your return can be processed successfully.

3. Ship Your Return

Customers are responsible for return shipping costs, customs fees, taxes, and any other return-related charges.
Please ship your return with a valid tracking number. CRZ YOGA is not responsible for lost return packages.

4. Receive Your Refund

Once your return is received, we will process your refund within 2–4 business days.
Refunds will be issued to your original payment method, including applicable taxes charged.
Please allow additional time for your bank or payment provider to process the refund.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.

Exchanges Policy

We currently do not offer direct exchanges.
If you need a different size, color, or style, please return your original item and place a new order.

Return & Refund FAQs

Can I exchange my product?

- We currently do not offer direct exchanges. Please return your item and place a new order for the item you need.

What items cannot be returned?

Items cannot be returned if they are:
· Final Sale products
· Bulk Sale products
· Worn, washed, damaged, or missing original tags/packaging
· Returned after 30 days of delivery

I received a damaged, defective, or incorrect item. What should I do?

- Please contact our Customer Care Team at: [email protected] with your order number and photos of the issue. We will assist you as soon as possible.

How can I check my refund status?

- Once your return is processed, your refund will be issued to the original payment method. Please check with your payment provider for the refund status.

I received the wrong size. Can I exchange it?

- We do not offer direct exchanges. Please return your item and place a new order for the correct size.

Need Help?

SHIPPING & DELIVERY丨FAQs丨SIZE GUIDE

RETURN POLICY

30-Day Returns & Quality Guarantee

We want you to shop with confidence. Whether you changed your mind or received a defective item, we're here to help.

Non-Quality Returns

If you're not satisfied with your purchase, the item doesn't fit, or you simply changed your mind, you may request a return within30 days of delivery.
Items must be unworn, unwashed, in original condition with tags attached, and returned in the original packaging.
Bulk Sale orders, Final Sale products, and incomplete bundles or packs are not eligible for return.

Manufacturing Defects

If your item has a manufacturing defect, please contact us within 30 days of delivery.
Claims made after 30 days, or for damage caused by improper use, accidents, normal wear and tear, or incorrect washing, are not covered.

Additional Information

We reserve the right to reject requests that do not meet the above conditions and to make the final assessment of all return requests and product conditions.

* Final Sale Policy

Final Sale items are clearance products offered at a discounted price.
Due to their discounted nature, Final Sale items cannot be returned or exchanged, except in cases of manufacturing defects or incorrect items received.
Final Sale returns are not accepted for reasons including:
· Change of mind
· Size or fit concerns
· Fabric preference (feel, thickness, comfort)
· Style preference
· Color differences caused by lighting or screen settings
· Minor loose threads that do not affect product use
· Wrinkles or folds caused by packaging or shipping
· Damage caused after use or washing
If you would like the option to return an item, please do not purchase Final Sale products.

Return Process

Need to return an item? Follow these steps:

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1. Contact Us

Email our Customer Care Team at: [email protected]
Please include:
· Order number
· Item(s) you would like to return
· Reason for return

2. Get Return Instructions

Our team will provide the return address and instructions within 2 business days.
Please follow the instructions provided to ensure your return can be processed successfully.

3. Ship Your Return

Customers are responsible for return shipping costs, customs fees, taxes, and any other return-related charges.
Please ship your return with a valid tracking number. CRZ YOGA is not responsible for lost return packages.

4. Receive Your Refund

Once your return is received, we will process your refund within 2–4 business days.
Refunds will be issued to your original payment method, including applicable taxes charged.
Please allow additional time for your bank or payment provider to process the refund.

Exchanges Policy

We currently do not offer direct exchanges.
If you need a different size, color, or style, please return your original item and place a new order.

Return & Refund FAQs

Can I exchange my product?

- We currently do not offer direct exchanges. Please return your item and place a new order for the item you need.

What items cannot be returned?

Items cannot be returned if they are:
· Final Sale products
· Bulk Sale products
· Worn, washed, damaged, or missing original tags/packaging
· Returned after 30 days of delivery

I received a damaged, defective, or incorrect item. What should I do?

- Please contact our Customer Care Team at: [email protected] with your order number and photos of the issue. We will assist you as soon as possible.

How can I check my refund status?

- Once your return is processed, your refund will be issued to the original payment method. Please check with your payment provider for the refund status.

I received the wrong size. Can I exchange it?

- We do not offer direct exchanges. Please return your item and place a new order for the correct size.

Need Help?

SHIPPING & DELIVERY丨FAQs丨SIZE GUIDE

CRZ YOGA

How can we help?

  • What's your return policy?

    • What's your return policy?

      We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:

      •  Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.
      • For Bulk Sale orders and Final Sale Products, items cannot be returned once purchased except they have quality issue.
      • Any bundles or packs must be returned in full and under the above condition for a full refund.

      Click here for detailed return policy.  

  • How do I pick right size?
  • Why can’t I use ‘Mail12’?

    • Why can’t I use ‘Mail12’?

      New subscriber discount codes Mail12 cannot be combined with Buy More, Save More discounts. 
      Entering a subscriber code will replace the automatic Buy More, Save More discount. Choose the offer that saves you the most!

      Click here and Subscribe to our email list to unlock your 12% off discount code.

  • Do I need to pay customs?

    • Do I need to pay customs?

      No additional custom duty

  • Missing, Incorrect, or Damaged Items

    • Missing, Incorrect, or Damaged Items

      If your order arrives with missing or incorrect items, or your package is damaged, please keep all packaging materials and the shipping label as evidence. Contact our Customer Support Team at [email protected] for assistance.

      Please provide clear photos of the items received, the packaging, and the shipping label so we can review the issue and help resolve it as quickly as possible.

      Please open your package carefully. CRZ YOGA is not responsible for damage caused during the opening process, including damage caused by sharp objects.

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