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FAQs

SHIPPING & DELIVERY

Track your order, delivery details, and order support.

RETURN POLICY

Learn about returns, refunds, and exchanges.

SIZE GUIDE

Find the right fit with our sizing recommendations.

Order

Can I Cancel or Modify My Order?

- We process orders quickly to ensure fast delivery. Once an order has been submitted, changes or cancellations cannot be guaranteed.If your order has already been shipped, it cannot be canceled or modified.If the item does not meet your needs after delivery, you may request a return according to our Return Policy.

Can I change my shipping address after placing an order?

- Please make sure your shipping address is correct before completing your order.
Once an order has been submitted, address changes cannot be guaranteed. If you need assistance, please contact our Customer Care Team as soon as possible: [email protected]

Can I Add Items or Change Product Details After Placing My Order?

- Once your order is confirmed, it will be sent to our fulfillment center for processing.
For this reason, we are unable to modify order details, including:
· Adding additional items
· Changing product size or color
· Replacing products in your order
If you need additional items, please place a new order on our website.

Payment & Checkout

How do I pay with PayPal?

-To complete your purchase with PayPal:
· Select PayPal at checkout.
· Click “Complete Order” and you will be redirected to PayPal.
· Complete your payment securely through PayPal.

What currency is used on the website?

All prices on the US website are displayed in US Dollars (USD).

What should I do if my card is declined?

If your payment is declined, please:
1. Confirm your card information is entered correctly.
2. Contact your card issuer to check if there are any restrictions.
3. Try using another payment method.

What should I do if I receive a payment error?

Please check that all payment details are entered correctly.
If the issue continues, please contact your bank or card issuer for further assistance.

Why do I see multiple charges or pre-authorizations?

If your order is shipped in multiple packages, you may see multiple temporary authorization holds on your payment method.

Will I be charged international transaction fees?

Depending on your bank or payment provider, international transaction fees may apply. These fees are charged by your bank and are outside of CRZ YOGA’s control.

Will I be charged customs duties or taxes?

No additional custom duty

Products & Sizing

How do I find the right size?

- Please check the Size Guide on the product page for product-specific measurements and sizing recommendations.
You can also visit Size Guide page for a complete sizing reference.
If you need further assistance, please contact our Customer Care Team at: [email protected]

I am between sizes. Which size should I choose?

- We recommend checking the size guide and customer reviews for sizing feedback.
If you are still unsure, please contact our Customer Care Team at [email protected] for assistance.

The item I want is out of stock. Will it be restocked?

If an item is unavailable, you can sign up for back-in-stock notifications on the product page.
You can also subscribe to our emails for product updates and new arrivals.

How will I know when an item is back in stock?

Simply click the “Notify Me” option on the product page and enter your email address to receive restock updates.

Discounts & Promotions

How do I use a discount code?

Enter your discount code in the discount box at checkout and apply it before completing your purchase.
If you experience any issues, contact our Customer Care Team: [email protected]

Why is my discount code not working?

Please check that:
· The code is still valid.
· The order meets the promotion requirements.
· The products included are eligible.
If the issue continues, please contact our Customer Care Team [email protected]

Can I return an item purchased with a discount code?

Yes. Refunds will be issued based on the actual amount paid after discounts are applied.

Account

How do I create an account?

To create an account:
· Click the account icon at the top right corner.
· Select “Create Account”.
· Enter your information and set your password.
Or just click here.
Then you are in!

How do I reset my password?

Click “Forgot Password” on the login page and enter your email address to receive a password reset link.

How do I update my account information?

To update your account, please sign in and go to the account page to update your name, shipping/billing information and also change your password.

Is my personal information secure?

We use standard security measures and encryption technology to protect your personal information.
For more details, please view our Privacy Policy.

FAQs

· SHIPPING & DELIVERY

Track your order, delivery details, and order support.

· RETURN POLICY

Learn about returns, refunds, and exchanges.

· SIZE GUIDE

Find the right fit with our sizing recommendations.

Order

Can I Cancel or Modify My Order?

- We process orders quickly to ensure fast delivery. Once an order has been submitted, changes or cancellations cannot be guaranteed.
If your order has already been shipped, it cannot be canceled or modified.
If the item does not meet your needs after delivery, you may request a return according to our Return Policy.

Can I change my shipping address after placing an order?

- Please make sure your shipping address is correct before completing your order.
Once an order has been submitted, address changes cannot be guaranteed. If you need assistance, please contact our Customer Care Team as soon as possible: [email protected]

Can I Add Items or Change Product Details After Placing My Order?

- Once your order is confirmed, it will be sent to our fulfillment center for processing.
For this reason, we are unable to modify order details, including:· Adding additional items· Changing product size or color· Replacing products in your order
If you need additional items, please place a new order on our website.

Payment & Checkout

How do I pay with PayPal?

-To complete your purchase with PayPal:
· Select PayPal at checkout.
· Click “Complete Order” and you will be redirected to PayPal.
· Complete your payment securely through PayPal.

What currency is used on the website?

All prices on the US website are displayed in US Dollars (USD).

What should I do if my card is declined?

If your payment is declined, please:
1. Confirm your card information is entered correctly.
2. Contact your card issuer to check if there are any restrictions.
3. Try using another payment method.

What should I do if I receive a payment error?

Please check that all payment details are entered correctly.
If the issue continues, please contact your bank or card issuer for further assistance.

Why do I see multiple charges or pre-authorizations?

If your order is shipped in multiple packages, you may see multiple temporary authorization holds on your payment method.

Will I be charged international transaction fees?

Depending on your bank or payment provider, international transaction fees may apply. These fees are charged by your bank and are outside of CRZ YOGA’s control.

Will I be charged customs duties or taxes?

No additional custom duty

Products & Sizing

How do I find the right size?

- Please check the Size Guide on the product page for product-specific measurements and sizing recommendations. You can also visit Size Guide page for a complete sizing reference.
If you need further assistance, please contact our Customer Care Team at: [email protected]

I am between sizes. Which size should I choose?

- We recommend checking the size guide and customer reviews for sizing feedback.
If you are still unsure, please contact our Customer Care Team at [email protected] for assistance.

The item I want is out of stock. Will it be restocked?

If an item is unavailable, you can sign up for back-in-stock notifications on the product page.
You can also subscribe to our emails for product updates and new arrivals.

How will I know when an item is back in stock?

Simply click the “Notify Me” option on the product page and enter your email address to receive restock updates.

Discounts & Promotions

How do I use a discount code?

Enter your discount code in the discount box at checkout and apply it before completing your purchase.
If you experience any issues, contact our Customer Care Team: [email protected]

Why is my discount code not working?

Please check that:
· The code is still valid.
· The order meets the promotion requirements.
· The products included are eligible.
If the issue continues, please contact our Customer Care Team [email protected]

Can I return an item purchased with a discount code?

Yes. Refunds will be issued based on the actual amount paid after discounts are applied.

Account

How do I create an account?

To create an account:
· Click the account icon at the top right corner.
· Select “Create Account”.
· Enter your information and set your password.
Or just click here.
Then you are in！

How do I reset my password?

Click “Forgot Password” on the login page and enter your email address to receive a password reset link.

How do I update my account information?

To update your account, please sign in and go to the account page to update your name, shipping/billing information and also change your password.

Is my personal information secure?

We use standard security measures and encryption technology to protect your personal information.
For more details, please view our Privacy Policy.

CRZ YOGA

How can we help?

  • What's your return policy?

    • What's your return policy?

      We will gladly accept return orders within 30 days of receiving your product for a full refund under the following condition:

      •  Items must be in original condition, unworn, unwashed, NEW with tag, returned in the original plastic bag packaging.
      • For Bulk Sale orders and Final Sale Products, items cannot be returned once purchased except they have quality issue.
      • Any bundles or packs must be returned in full and under the above condition for a full refund.

      Click here for detailed return policy.  

  • How do I pick right size?
  • Why can’t I use ‘Mail12’?

    • Why can’t I use ‘Mail12’?

      New subscriber discount codes Mail12 cannot be combined with Buy More, Save More discounts. 
      Entering a subscriber code will replace the automatic Buy More, Save More discount. Choose the offer that saves you the most!

      Click here and Subscribe to our email list to unlock your 12% off discount code.

  • Do I need to pay customs?

    • Do I need to pay customs?

      No additional custom duty

  • Missing, Incorrect, or Damaged Items

    • Missing, Incorrect, or Damaged Items

      If your order arrives with missing or incorrect items, or your package is damaged, please keep all packaging materials and the shipping label as evidence. Contact our Customer Support Team at [email protected] for assistance.

      Please provide clear photos of the items received, the packaging, and the shipping label so we can review the issue and help resolve it as quickly as possible.

      Please open your package carefully. CRZ YOGA is not responsible for damage caused during the opening process, including damage caused by sharp objects.

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